CMS Managed Services: Optimize Your IT Infrastructure

A robust and efficient IT infrastructure is the foundation of a successful business. However, challenges such as skilled labor shortages, constantly changing technologies, cyber security threats, and budget constraints make efficient IT management difficult. With our Managed Services, we create a solid foundation for your network and IT management, allowing you to focus on your core competencies.

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Standardize: yes - One-size-fits-all: no

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We value the uniqueness of your business needs and work closely with you to develop a deep understanding of your business requirements and goals. Through our tailored solutions, we ensure that your networks, systems, and applications run smoothly and use state-of-the-art technology. With a team of highly qualified experts, we offer a comprehensive service for well-thought-out standardization and systematization of your IT processes - without imposing a one-size-fits-all solution on your company. CMS Managed Services are designed to provide support exactly where you need it.

Our Managed Services: Modular and adaptable

Our Managed Services are characterized by individual and modular design that adapts precisely to your company’s needs. Unlike traditional offerings, we enable flexible selection from various service modules - from providing qualified technicians to comprehensive network management and Network-as-a-Service (NaaS) solutions. With CMS, you get not just a service provider, but a partner who works closely with your team to develop and implement optimal IT solutions.

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Building Blocks of CMS Managed Services

  • Qualified Service Readiness (QSR): Our technicians are available within a defined timeframe and specified response time to ensure your requests are handled quickly and professionally. QSR costs are based on four components: desired availability, associated response time, required areas of expertise, and the number and size of your locations.

  • Service Operations Center (SerOC): With regular jour-fixe calls and continuous development of your network infrastructure, we offer effective project management characterized by transparent documentation and change tracking through our ticket system.

  • Maintenance & Critical Services (MCS): Worry-free maintenance and troubleshooting of your infrastructure through 24x7 monitoring and response. Depending on your needs, we offer Basic, Tele, or On-Site solutions, including our own spare parts warehouse for maximum operational reliability.

  • Systems Operations Center (SysOC): Professional network monitoring and management using cutting-edge technologies like Extreme Cloud Edge and PrivateConnect™ for protected data connections without internet data exchange.

  • Network-as-a-Service (NaaS): Complete provision of hardware and software by CMS to scale your system flexibly during operation. With NaaS, you can adapt your network infrastructure at any time without high investments in hardware or personnel.

Each of these building blocks is designed to optimize your IT infrastructure while providing the flexibility your company needs to adapt to changing requirements.

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Why Choose CMS Managed Services

Customized Solutions:

Selection from various service modules to find the right support for your company.

Flexibility and Scalability:

Flexible modules offer the possibility to start with a specific service and expand the range of services according to your company’s needs and growth plans - without high investments in hardware or personnel.

Holistic Approach:

Comprehensive support when needed through a wide range of services from providing qualified technicians to full network management and Network-as-a-Service (NaaS).

Expertise and Knowledge:

Access to a team of highly qualified experts with extensive knowledge in network management and IT security.

Relief of Internal Resources:

More efficient use of your internal IT resources by taking over complex network and security tasks, allowing your internal team to focus on strategically important projects.

Monitoring and Quick Response:

Depending on the booked package, we monitor your network to detect potential problems early and resolve them quickly, improving network availability and minimizing downtime.

Cost Optimization:

Transition from CAPEX to OPEX, with clear cost structure allowing you to pay only for services actually used and optimize your IT costs.

With CMS’s Managed Service approach, you increase the efficiency of your IT infrastructure while reducing operational effort and supporting your company’s strategic direction.

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